FAQ
Frequently asked questions
Straight answers about appointments, pricing, what Matt fixes and what he doesn't.
Appointments
Do you come to my home or office?
Yes. Matt comes directly to your home or office anywhere in the Las Vegas Valley, and to Pahrump, and fixes the problem on-site, so there's nothing to unplug or transport.
What are your hours?
Every day, 9 AM to 8 PM.
How fast can I get an appointment?
Same-day appointments are often available. The quickest way is to call or text (702) 829-6914 or book online.
What should I have ready?
Easy access to the device, its password, and a description of the problem, including any error messages.
What information helps Matt diagnose faster?
The device type (desktop or laptop, PC or Mac), the operating system (for example Windows 11 or macOS), what's happening, any error messages, recent changes such as new software or hardware, and how old the computer is. You can email screenshots to help@mmts-it.com or text them to Matt.
Pricing and payment
How much does in-home computer repair cost?
$125 an hour for homes and $150 an hour for businesses, with a 1-hour minimum. No Fix, No Fee: If Matt can't fix the problem, you don't pay for the visit, and the minimum doesn't apply. Parts bought with your OK are billed at cost.
Is there a trip charge?
A trip charge may apply for extended travel time.
What if the repair takes longer or needs parts?
Matt gives you an estimate before doing extra work or buying parts.
How can I pay?
Cash, check, credit card, Venmo®, PayPal®, or Zelle®.
Is there a No Fix, No Fee guarantee?
We offer a “No Fix, No Fee” guarantee. If we are unable to resolve the issue with your computer, you will not be charged for our services. This includes the 1-hour minimum. This guarantee does not apply if you prevent us from performing our services or if the issue is caused by a pre-existing condition that you did not disclose to us. Terms of Use, section 4
Services
Do you work on both PCs and Macs?
Yes: Windows and Apple desktops, laptops (including MacBooks) and all-in-ones (including iMacs).
Do you work with small businesses?
Yes, with on-site support at $150/hour and no contract.
Do you repair broken screens?
No. Matt doesn't repair or replace damaged screens or cases on devices, including laptops and phones.
Do you do server management, cabling or managed IT contracts?
No. Matt focuses on homes and small businesses, and can recommend partners who handle enterprise work.
Who will come to my home?
Matt himself. He handles every job personally, from start to finish.
Safety and privacy
I got a pop-up saying my computer is infected, with a phone number. Should I call?
No. Don't click it or call the number. Close the browser, and call Matt if it keeps coming back.
Is my information safe with you?
Yes. Customer data is kept private and never shared.
Ready to get it fixed?
Book online, or call or text Matt at (702) 829-6914. Most problems are fixed in one visit.
Open every day, 9 AM–8 PM · We accept cash, check, credit card, Venmo®, PayPal®, and Zelle®.
