Warning signs your computer is infected
- Unexpected pop-ups or ads
- Much slower than usual
- Programs opening or closing on their own
- A browser homepage changed without your OK
- Programs you don't recognize
- Security software turned off
- Friends getting emails you didn't send
Matt's virus removal process
- 1Full system scan
- 2Complete removal
- 3System cleanup and repair
- 4Protection setup
- 5A quick lesson on avoiding common threats
Got a "virus detected" pop-up with a phone number?
Don't click it and don't call the number. Many of these alerts aren't from your antivirus at all; they're browser notifications from a website that was once allowed to send them.
Read: fake virus alerts from browser notificationsPricing and time
$125/hour for homes and $150/hour for businesses, with a 1-hour minimum. If a job needs parts or more time than expected, Matt gives you an estimate before going ahead. Typical time for this service: 1–2 hours, depending on the infection. We accept cash, check, credit card, Venmo®, PayPal®, and Zelle®.
“He helped return my desktop computer back to normal after my wife accidentally downloaded some viruses.”
Frequently asked questions
Can you remove a virus from a Mac?
Yes. Matt works on Macs and PCs.
I let a caller or pop-up connect to my computer. What now?
Disconnect from the internet, don't enter any passwords, call your bank if you shared payment details, and book Matt to check the computer.
How much does virus removal cost?
$125/hour for homes and $150 for businesses, with a 1-hour minimum. Most jobs take 1–2 hours. No Fix, No Fee: If Matt can't fix the problem, you don't pay for the visit, and the minimum doesn't apply. Parts bought with your OK are billed at cost.
Will my information stay private?
Yes. Customer data is kept private and never shared.
